Frequently asked questions
How quickly can you ship my order?
Most orders are mailed within 1-3 business day, unless there is personalization / order info missing from your order, in which case we will contact you via the email attached to your order.
*** CORONAVIRUS UPDATE 11/25/20 *** USPS has shipping delays (most domestic 1st class mail orders are taking up to 5-7 bus days for delivery and international mail taking 3-4 weeks). For US shipments, I am now offering FedEx 2 Business Day Shipping, see shipping upgrades at checkout. My turnaround time is currently 1-3 days (when you order is completed and dropped off in the mail)
How quickly can I get my order?
We offer 3 different options for Shipping. Standard 1st class/Free (US Orders over $35), Priority and FedEx 2 Business Day (US). Free/Standard 1st class 4-10 business days, Priority takes 3-4 bus days and Expedited takes 2-3 business days. Expedited shipping is the only shipping that is guaranteed delivery.
For Canada orders, we offer Standard & Priority Mail. Standard takes 3-5 weeks & Priority takes 8-15 Business Days
How do I add personalization and can I use my own logo/artwork?
Add all personalized in the text box sections of the listing. If you are unable to add it there, leave it in the notes section at checkout.
Please contact us direclty if you wish to use your own logo or artwork at firstname.lastname@example.org. All logo/artwork setup has a one time template charge of $15 (might be more if it is a complicated logo/artwork).
No returns are accepted for customized, personalized, special order items.
Other items can be returned within 30 days from purchase and must be in its original packaging, with all packing fillers, packing slips and packaging tightly sealed.
Customer is responsible for shipping the product back to Wood U Like Inc. and is responsible for any shipping fees
Returns for damaged and/or incorrect orders
Products damaged must be reported within 5 business days of receipt. Keep all packaging, packaging filler material, documentation, and the original package or box.
Email: email@example.com to request return
We accept all major credit cards - Visa, Mastercard, American Express, & Discover. These payments are processed by Squareup. We also accept PayPal and Venmo.
All personal information you submit is encrypted and 100% secure.